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ccaas

Gartner 2024 Leading Contact Center Platforms

Contact Center as a Service, (CCaaS), represents an entirely new paradigm for business communications and collaboration. CCaaS solutions offer similar functionalities as an on- premises contact center infrastructure (CCI). But, key differentiators of CCaaS lie within simplifying connectivity to other cloud-based applications, consumption being paid for via a monthly subscription, and a definitive focus on service capabilities rather than simply product functionality.

Benefits of a CCaaS solution:

  • Increased reliability/uptime
  • Ability to scale
  • Ability to better meet the needs of today’s customer
  • Improved security
  • Better reporting and analytics
  • Reduce reliance of internal IT

CCaaS solutions provide the highest levels of availability, reliability and disaster recovery; most providers promise uptime as high as 99.99% by leveraging geographically redundant data centers, staffed 24/7/365.

Secure Access Service Edge (SASE)

The Components of SASE Architecture

SASE, according to Gartner, is defined as a global cloud-based service with a truly converged network security stack that supports all edges (not just branch networks). The primary components of a SASE Architecture include:

  • Software-Defined WAN (SD-WAN): SASE leverages the capabilities of SD-WAN to provide optimized network routing between SASE points of presence (PoPs).
  • Firewall as a Service (FWaaS): A firewall is the foundation of any network security stack. SASE includes FWaaS to provide strong protection with minimal overhead and management.
  • Zero-Trust Network Access (ZTNA): ZTNA (also called SDP) offers an alternative to legacy secure remote access solutions that embraces zero-trust policies and provides access to resources on a case-by-case basis.
  • Cloud Access Security Broker (CASB): A cloud-based security solution like SASE logically needs to provide security for cloud applications. CASB is integrated into SASE to monitor and secure access to cloud-based resources.
  • Data Loss Prevention (DLP): SASE leverages DLP to help protect against data loss and potential breaches by controlling the movement of data in and out of cloud applications.
  • Secure Web Gateway (SWG): SWG solutions protect users against malware, phishing, and other Internet-borne threats. SASE offers SWG protection to all users, regardless of their location.
  • Consolidated Management: Complex and disconnected security is one of the main challenges that SASE is designed to solve. SASE users should be able to monitor and manage all of their security solutions from a single pane of glass.
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caas

Unified Communications as a service (UCaaS)

A phone system is practically useless if it doesn’t make communication easier, faster and more mobile.

UCaaS (Unified Communications as a Service) offers cloud-based mobility, efficiency, simplicity and the collaboration tools modern organizations need.

The feature-rich business phone systems available with UCaaS do so much more than voice calls and have become vital for remote collaboration.

Voice calls, instant messaging, team/group messaging, audio/web/video conferencing, calendar, presence, fax, call recording… the list of UC features goes on. All the communications tools you use are available together and integrated in one cloud-based application.

SD-Wan

Reshaping the Modern Enterprise Network

This portion of the marketplace is drastically changing and evolving.  Software-defined WAN (SD-WAN) is a technology that provides improved performance, reduced costs and enhanced security. With an SD-WAN solution that combines real-time path selection, edge routing, stateful firewall, end-to-end QoS, and WAN optimization, you can deliver the reliability and efficiency your business demands.

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Telecom & Mobility Management

Telecom and Mobility Management Company’s focus on freeing clients from telecom frustrations — saving time, money, and enabling clients to focus on their business. This is accomplished through innovative processes, purpose-built systems, talented people and deep industry relationships.  Our clients obtain peace of mind knowing their Telecom and Mobility environments are professionally managed yielding lower costs, better technology choices and greater service to their end users.

IoT - Internet of things

Customized packages to fit your needs.

With our powerful lineup of network technology options, you’ll find the perfect solution to support your unique IoT needs.  You choose the IoT network technology and Control Center features, and we build a custom IoT plan to meet the unique needs of your business. We will partner with you to build an IoT solution that best meets your business needs

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